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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Ann Parrish

October 18, 2023

5  out of  5 rating by Ann Parrish
"Brandy is such a pleasure to work with and her response time is amazing! Great customer service skills!"

Linda Wimberly

August 18, 2023

5  out of  5 rating by Linda Wimberly
"We have been with State Farm for many years.There has been many times we were having trouble making payments and they worked with us everytime. WE have great respect for this company. Thank you Mr. Pickings and staff."

Sabrina Weaver

August 7, 2023

5  out of  5 rating by Sabrina Weaver
"The staff here at pick Pickens is great they understand people fall on hard times an do there best to send reminders they will call me. So thank you"

Suga Shane Bell

August 5, 2023

1  out of  5 rating by Suga Shane Bell
"Two rate increases in 2023. The year is still young. Guess we gotta pay for aaron Roger's and Patrick mahomes. No notice or courtesy e mail about the 2 increases. 1 in Jan. And 1 in July. Smh? Hello Geico!!"

Vesna Jurkovic

June 29, 2023

5  out of  5 rating by Vesna Jurkovic
"Mr Pickens and his Team are The best I wish I can do 10 Stars but the most is 5 he's solved all my issues and help me with everything I need with my insurance I am very very pleased excellent customer service and cordial makes you feel like your family Thank you for being so awesome"

Sam edwards

February 17, 2023

5  out of  5 rating by Sam edwards
"I've been with state farm for 40 years, Pick is a very good agent He's caring, informative, and works to make your claim right."

Markimoo Martinez

December 28, 2022

5  out of  5 rating by Markimoo Martinez
"Very satisfied with customer service from Mr.Jason very helpful man made me feel better about my plan and helped me get the insurance I need to help me 🥰 highly recommend coming here for any insurance needs"

Stacey Coleman

September 18, 2022

5  out of  5 rating by Stacey Coleman
"This man is a true gem. I have been with State Farm for many years and have all auto, home and life insurance through these guys. Pick Picken is amazing!!! He has always took the time to explain and ensure that I understood any/all concepts and policies. I can't describe how helpful and professional he has been and how happy we are to have chance to work with him."

lonnie giles

September 8, 2022

5  out of  5 rating by lonnie giles
"Pick was very resourceful and knowledgeable. I’m very thankful of the service he provided to me🙂"

JA Hackathorn

March 27, 2022

5  out of  5 rating by JA Hackathorn
"Good guy -- sweet receptionist -- fun visit for this newcomer"

SDR Administration

March 11, 2022

5  out of  5 rating by SDR Administration
"Pick and his office manager Brandy are amazing! Any time we need to call about billing or any other question or concern we may have, this team is always very kind, knowledgeable and pleasant to speak with. Not only are they reliable for helpful information, but they are also quite fun to work with. Great personalities!"

Robb G

December 21, 2021

4  out of  5 rating by Robb G
"It went quick and easy"

potable water

December 10, 2021

5  out of  5 rating by potable water
"Missy Batten is efficient, professional and very kind. Pick Picken State Farm Insurance is a good place to do business."

charles webster

June 25, 2021

5  out of  5 rating by charles webster

Joel Killion

April 13, 2021

5  out of  5 rating by Joel Killion
"Called Pick's office to update my family's homeowner's insurance info and Brandy Pinero picked up the phone and I am so glad she did. She told me she would take care of my request and keep me updated as she took care of everything. And you know what? She kept her word. So impressed!"

Arthur Schupbach

April 5, 2021

5  out of  5 rating by Arthur Schupbach
"I had casually considered changing my insurance company which is something I consider on a regular basis. I was contacted with some amazing rates by Pick Picken's office in a written series of quotes his office mailed to me. The savings was surprising so I had to further investigate. I reached Missy Batten of Pick's office and with her help fine tuned my coverages with precision and professional skill. Ultimately Missy saved me $858 dollars annually. I know I am well covered and by a company as reliable as State Farm. Thanks Missy!"

Alexa McClain

November 5, 2020

5  out of  5 rating by Alexa McClain
"If all Ins offices were like this one, the world would be a happier place! As soon as you walk in, whoever sees you first greets you with friendliness and a willingness to help you. My agent is Jason Lampa. He is truly a man of care n concern n proficiency. Pick Pickens knows how to pick his staff... that's for sure. I am a Senior and this agency has definitely made my life easier!!"

Jamillah Scott

October 14, 2020

5  out of  5 rating by Jamillah Scott
"Pick and his team are the best in North Carolina!!!!!!!"

Wade Ferrell

October 9, 2020

5  out of  5 rating by Wade Ferrell
"Missy Batten was so helpful and answered all my questions. Very professional & great attitude & very easy to deal with. I recommend anyone who wants to switch insurance company to give her a call, she can answer all your questions & concerns"

Ramona Lancaster

August 12, 2020

5  out of  5 rating by Ramona Lancaster
"Mr. Picken was very helpful when I had made a general internet inquiry to get an Aunt's home insured quickly. He understood a complex situation with a unique set of insurance needs. He was spot on with his recommended insurance package. He I quite the personality and I would highly recommend his services."

Rebecca Phenix

July 30, 2020

5  out of  5 rating by Rebecca Phenix
"I am thrilled to have found this office. After years of sub par insurance agents, I now have this gem. They are very responsive and professional. I can't see me ever needing another agent."

devona heckstall

June 29, 2020

5  out of  5 rating by devona heckstall
"Missy, She was very pleasant, & helpful. She was so good with her job knowledge that we switch companies. Thank you Missy!"

Taylor Bissette

June 26, 2020

5  out of  5 rating by Taylor Bissette
"Highly recommend! Brittany was the one who answered the phone when I had to reach out about a general insurance question. She was very knowledgeable about the insurance, super sweet, and very quick on answering my question right then over the phone, she did not have to call me back with the answer!"

Donna Raybon

June 17, 2020

5  out of  5 rating by Donna Raybon
"Missy Batten was so helpful and I got an awesome coverage and rate for me and my 18 year old daughter. She gave me my quote and sent it in an email within a few min. I'm proud to be doing business with State Farm."

Michelle Knight

June 1, 2020

5  out of  5 rating by Michelle Knight
"He is so helpful and polite. If I need anything or have any questions I can call him or one of the other associates."