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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Phyllis Exum

October 24, 2024

5  out of  5
rating by Phyllis Exum
"Brandy is great, she’s proficient, knowledgeable and very pleasant; she’s first class customer service ready with every encounter."
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lateisha daniel

August 24, 2024

5  out of  5
rating by lateisha daniel
"Pick and his team are the best around. Thank you Pick for everything!!!"
We responded:
"Anything we can do to help a customer. Thank you for being one!"
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Barney Uwanawich

August 7, 2024

5  out of  5
rating by Barney Uwanawich
"Thank you Brianna for helping me with my quote"
We responded:
"We love Briana for her dedication to helping customers. Thank you for being a valued customer."
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Chris & Teresa Jones

January 30, 2024

5  out of  5
rating by Chris & Teresa Jones
"The beautiful young lady who always helps and assist with everything performs her job with a great attitude/smile and is the best. AKA Brandy"
We responded:
"Thank you for your 5 star review. We agree that Brandy is a 5-star employee in our office and am grateful that our customers enjoy her upbeat attitude as well. Please feel free to call in if you ever need assistance with your insurance, and thank you again."
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scottie casey

December 19, 2023

5  out of  5
rating by scottie casey
"Always helpful and friendly"
We responded:
"Mr. Casey, thank you for the 5 star rating. We enjoy helping our customers with their insurance needs, and encourage you and all of them to reach out with any questions regarding their insurance they may have."
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Ann Parrish

October 18, 2023

5  out of  5
rating by Ann Parrish
"Brandy is such a pleasure to work with and her response time is amazing! Great customer service skills!"
We responded:
"Thank you for your kind review. Brandy is a great asset to our Agency who works hard to service our customers. Please feel free to reach out to her or any of us should you have any questions or needs. And thank you for being a customer!"
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Linda Wimberly

August 18, 2023

5  out of  5
rating by Linda Wimberly
"We have been with State Farm for many years.There has been many times we were having trouble making payments and they worked with us everytime. WE have great respect for this company. Thank you Mr. Pickings and staff."
We responded:
"Linda, thank you for the five stars and kind words. We are here for our Good Neighbors through it all and are happy to have your patronage for many years. If there is anything else we can help you with, give us a call or stop by the office. We are here to help! -Pick "
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Sabrina Weaver

August 7, 2023

5  out of  5
rating by Sabrina Weaver
"The staff here at pick Pickens is great they understand people fall on hard times an do there best to send reminders they will call me. So thank you"
We responded:
"Ms. Weaver. Thank you for your kind words, and as you know, we'll always do whatever we can to help you out with your insurance needs. Looking forward to seeing you at the office again soon. Pick"
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Suga Shane Bell

August 5, 2023

1  out of  5
rating by Suga Shane Bell
"Two rate increases in 2023. The year is still young. Guess we gotta pay for aaron Roger's and Patrick mahomes. No notice or courtesy e mail about the 2 increases. 1 in Jan. And 1 in July. Smh? Hello Geico!!"
We responded:
"While our Agency has no control over rates or inflation, we can help you keep your insurance rates as low as possible if you give us the opportunity. Our office reaches out to our customers periodically to set up policy reviews, but also encourage our customers to call us if they have questions over their insurance or insurance rates."
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Vesna Jurkovic

June 29, 2023

5  out of  5
rating by Vesna Jurkovic
"Mr Pickens and his Team are The best I wish I can do 10 Stars but the most is 5 he's solved all my issues and help me with everything I need with my insurance I am very very pleased excellent customer service and cordial makes you feel like your family Thank you for being so awesome"
We responded:
"Ms. Jurkovic. Thank you for agreeing to do a policy review so that we could learn more about and react to your specific insurance issues. Policy reviews help us understand your needs more, and in this case, save you a good deal of money. Thank you for the kind words and for being a State Farm customer."
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Sam edwards

February 17, 2023

5  out of  5
rating by Sam edwards
"I've been with state farm for 40 years, Pick is a very good agent He's caring, informative, and works to make your claim right."
We responded:
"Hi Sam. Thank you so much for your 5-star review, and 40 years. That's awesome. As I tell my customers, before I became an Agent I was a longtime State Farm customer and have high confidence in its insurance products. I know that you know if you need help with anything else, we're just a phone call away."
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Markimoo Martinez

December 28, 2022

5  out of  5
rating by Markimoo Martinez
"Very satisfied with customer service from Mr.Jason very helpful man made me feel better about my plan and helped me get the insurance I need to help me 🥰 highly recommend coming here for any insurance needs"
We responded:
"Hi Ms. Martinez. Thank you so much for your 5-star review. We're happy that Jason was able to find the right insurance for your needs. If you need anything else in the future, please do not hesitate to reach out ... and thank you for being a State Farm customer."
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Stacey Coleman

September 18, 2022

5  out of  5
rating by Stacey Coleman
"This man is a true gem. I have been with State Farm for many years and have all auto, home and life insurance through these guys. Pick Picken is amazing!!! He has always took the time to explain and ensure that I understood any/all concepts and policies. I can't describe how helpful and professional he has been and how happy we are to have chance to work with him."
We responded:
"Stacey - Happy to help and thank you so much for your kind words and 5-star review. We strive to offer the best auto, home and life insurance for all our customers' needs. Thank you so much for being one of them! And please feel free to reach out to me and team whenever you need help with your insurance."
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lonnie giles

September 8, 2022

5  out of  5
rating by lonnie giles
"Pick was very resourceful and knowledgeable. I’m very thankful of the service he provided to me🙂"
We responded:
"Hi Lonnie! On behalf of our whole team here at Pick Picken State Farm, thank you for your 5 star review! We strive to be a team that provides the best possible insurance rates for low rates - we're glad the process was seamless for you and hope to see you again soon. Thank you again!"
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JA Hackathorn

March 27, 2022

5  out of  5
rating by JA Hackathorn
"Good guy -- sweet receptionist -- fun visit for this newcomer"
We responded:
"Hi Jane, thank you so much for this review. We are so glad our team was able to provide a good service - if you ever need anything else, you know who to call. "
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SDR Administration

March 11, 2022

5  out of  5
rating by SDR Administration
"Pick and his office manager Brandy are amazing! Any time we need to call about billing or any other question or concern we may have, this team is always very kind, knowledgeable and pleasant to speak with. Not only are they reliable for helpful information, but they are also quite fun to work with. Great personalities!"
We responded:
"Hi there - We are so appreciative of everything you do for our customers - thank you so much for your 5 star review. The Wilson community is thankful for your quality work. Thank you so much for your kind words toward Brandy - we agree, she is an amazing team member. If you need anything, you know who to call!"
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Robb G

December 21, 2021

4  out of  5
rating by Robb G
"It went quick and easy"
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potable water

December 10, 2021

5  out of  5
rating by potable water
"Missy Batten is efficient, professional and very kind. Pick Picken State Farm Insurance is a good place to do business."
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charles webster

June 25, 2021

5  out of  5
rating by charles webster
"HAVE HAD GOOD SERVICE FROM STATEFARM."
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Joel Killion

April 13, 2021

5  out of  5
rating by Joel Killion
"Called Pick's office to update my family's homeowner's insurance info and Brandy Pinero picked up the phone and I am so glad she did. She told me she would take care of my request and keep me updated as she took care of everything. And you know what? She kept her word. So impressed!"
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Arthur Schupbach

April 5, 2021

5  out of  5
rating by Arthur Schupbach
"I had casually considered changing my insurance company which is something I consider on a regular basis. I was contacted with some amazing rates by Pick Picken's office in a written series of quotes his office mailed to me. The savings was surprising so I had to further investigate. I reached Missy Batten of Pick's office and with her help fine tuned my coverages with precision and professional skill. Ultimately Missy saved me $858 dollars annually. I know I am well covered and by a company as reliable as State Farm. Thanks Missy!"
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Alexa McClain

November 5, 2020

5  out of  5
rating by Alexa McClain
"If all Ins offices were like this one, the world would be a happier place! As soon as you walk in, whoever sees you first greets you with friendliness and a willingness to help you. My agent is Jason Lampa. He is truly a man of care n concern n proficiency. Pick Pickens knows how to pick his staff... that's for sure. I am a Senior and this agency has definitely made my life easier!!"
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Jamillah Scott

October 14, 2020

5  out of  5
rating by Jamillah Scott
"Pick and his team are the best in North Carolina!!!!!!!"
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Wade Ferrell

October 9, 2020

5  out of  5
rating by Wade Ferrell
"Missy Batten was so helpful and answered all my questions. Very professional & great attitude & very easy to deal with. I recommend anyone who wants to switch insurance company to give her a call, she can answer all your questions & concerns"
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Ramona Lancaster

August 12, 2020

5  out of  5
rating by Ramona Lancaster
"Mr. Picken was very helpful when I had made a general internet inquiry to get an Aunt's home insured quickly. He understood a complex situation with a unique set of insurance needs. He was spot on with his recommended insurance package. He I quite the personality and I would highly recommend his services."